For BPOs
The TTS Nigeria Program helps BPO operators and technology-enabled services employers build stronger workforce pipelines by connecting employer needs with skills development, workplace readiness and employment pathways.
Whether you are growing an existing operation in Nigeria or exploring Nigeria as a delivery location, the TTS Nigeria Program works with employers to strengthen the workforce behind that growth.
The TTS Nigeria Program works across the pathway from skills development and workplace preparation to employer engagement and employment, helping employers access people who are better prepared for the demands of real work.
For BPO operators in Nigeria
As your operation grows, so does the need for people who can step into roles and perform it. The TTS Nigeria Program helps local BPO operators access a structured pipeline of young Nigerian women being prepared for roles across customer experience, sales, financial services and operations.
For International Employers and BPOs
Nigeria offers an opportunity to expand technology-enabled services, diversify delivery capacity and access a growing workforce. But entering a new market involves more than finding people.
The TTS Nigeria Program helps international employers and BPOs navigate the workforce and delivery side of that opportunity, from understanding your requirement and identifying suitable delivery routes to connecting with local operators, supporting workforce mobilisation and helping you move from opportunity to operation.
Whether you want to work with an existing Nigerian BPO, explore Nigeria for your own operation or simply understand where the opportunity fits, there is a pathway for you.
The TTS Nigeria Program works across the journey to help international businesses move from an initial requirement to a delivery model that can work in Nigeria.
Understand the process, volumes, operating requirements and target start.
Explore whether working with a Nigerian BPO, adding Nigeria to an existing delivery network or establishing directly is the right fit.
Identify delivery partners and locations relevant to the work, scale and requirements.
Connect workforce requirements with the TTS Nigeria Program talent and training pipeline.
The Program prepares participants for tech, tech-adjacent and tech-enabled roles such as:
Whether you are looking for a local delivery partner, expanding your international BPO network, exploring Nigeria for the first time or planning your own operation, TTS Nigeria Program can help you understand the opportunity and identify the next step.
Support evidence review, due diligence and the transition towards launch.
Start with a defined workstream, measure performance and expand when the model demonstrates the required fit.
Workplace preparation includes communication, customer interaction, digital tools, operational discipline and performance readiness.
